Contact
Questions about an order, a product or a return? We’re happy to help.
E-mailsupport@heartstyl.shop
Best for orders and returns — include your order number.
Phone+44 7656308315
Monday to Friday, during UK business hours. Calls are charged at your provider’s rate for UK numbers.
Response times
We answer e-mails within 1–2 business days (Monday to Friday, excluding UK public holidays). During peak gifting seasons it can take a little longer; we’ll always reply.
Helpful details to include
- Your order number (from your confirmation e-mail)
- The item(s) concerned
- For a damaged or incorrect item: a photo of the item and the outer packaging
Cancelling or returning
You can cancel within 14 days of delivery. The quickest way is the online withdrawal form. See Returns & refunds for the full policy.
Company
heartstyl.shop is operated by HEART STYLE LTD. Our company number, registered office and place of registration are listed on the Legal information page.