Shipping & delivery
Last updated: 22 September 2026
We deliver to the United States, Canada, the United Kingdom, all 27 EU member states, Switzerland and Norway. Orders are packed and shipped by our supplier partners and may be dispatched from outside your country.
Where we deliver and what it costs
| Destination | Standard delivery | Free standard delivery from | Usual delivery time* |
|---|---|---|---|
| United States | US$5.95 · €5.50 · £4.95 · CA$7.95 | US$65 · €60 · £50 · CA$89 | 8–16 business days |
| Canada | US$7.95 · €7.50 · £6.50 · CA$10.95 | US$65 · €60 · £50 · CA$89 | 9–18 business days |
| United Kingdom | US$5.95 · €5.50 · £4.95 · CA$7.95 | US$65 · €60 · £50 · CA$89 | 7–14 business days |
| European Union (all 27 member states) | US$6.95 · €6.50 · £5.50 · CA$9.50 | US$65 · €60 · £50 · CA$89 | 8–16 business days |
| Switzerland, Norway | US$9.95 · €9.50 · £7.95 · CA$13.50 | Not available | 10–20 business days |
*From order to delivery, including 1–3 business days to prepare your order. The amount you pay is the one in the currency you selected, shown in your bag and at checkout.
We currently do not deliver to other countries, to PO boxes in some regions, or to military addresses (APO/FPO). If your address can’t be served, checkout will tell you before you pay.
How delivery works
- Preparing your order: 1–3 business days after your order is confirmed.
- Dispatch: your order is shipped by one of our supplier partners. Larger orders may arrive in more than one parcel at no extra cost.
- Tracking: we e-mail a tracking link when your order ships.
- Business days are Monday to Friday, excluding public holidays in the dispatch and destination countries.
Import VAT, duties and customs
Because orders can be dispatched from outside your country, your parcel may pass through customs. Import VAT, duties or customs handling fees may be charged by your country’s authorities or the carrier on delivery. They are not included in our prices or delivery charges and are payable by the recipient. Customs checks can add a few days to delivery. If you refuse to pay import charges, the parcel may be returned or destroyed by the carrier; we will refund the item price once any returned parcel reaches us, less the original delivery charge and any return charges we are billed.
If your order is late
If your order hasn’t arrived by the end of the delivery window shown above, e-mail support@heartstyl.shop with your order number. We’ll check the tracking with the carrier. If we cannot ship your order within the time we told you, we will let you know and give you the choice of a new delivery date or a full refund. Under UK law, unless we agreed a different date, goods should be delivered within 30 days; if they aren’t, you may treat the contract as ended.
Damaged, missing or wrong items
Please check your order when it arrives and tell us within 30 days if anything is damaged, missing or not what you ordered. Send a photo of the item and the packaging and we’ll replace it or refund you — you don’t pay to return a faulty or incorrect item. See Returns & refunds.
Address changes
Please check your delivery address at checkout. If you need to change it, e-mail us as soon as possible; once an order has shipped, we can’t redirect it.
Paying in your currency
You can shop and pay in US dollars, euros, pounds sterling or Canadian dollars. You are charged the amount shown at checkout in the currency you selected. Your card issuer may apply its own foreign transaction fees if the card is in a different currency.